Terms & Conditions

Any questions and queries regarding this agreement must be sent in writing to

  1. Introduction
    1. These are the general terms of the relationship between the customer (website visitor) and the company (website owner). The terms cover all use of this website. The customer agrees to the terms by visiting and using this website.
  2. Definitions
    1. Brand Tech Visionaries (Pty) Ltd hereon referred to as “the company”
    2. Any visitor to our website are hereon referred to as “the customer”
    3. Anything for sale on our website is hereon referred to as “the Product” or “Goods”, used interchangeably.
  3. Use of the company website
    1. The company grants the customer a limited licence to use this website on these terms. The company may cancel the customer’s licence at any time for any reason. The customer’s licence is automatically cancelled if the customer does not get the company’s written permission before using this website in a way these terms do not allow.
    2. If the customer breaches any of the terms or infringe any other person’s rights (including copyright), The company may cancel the customer’s licence, block the customer from using the website, claim specific performance or damages against the customer and take any other steps the law allows, without affecting the company’s rights.
      The company website exists to display available products and allow for the purchase of the products by the customer.
    3. Availability of website is not guaranteed.
    4. The company under its sole discretion may modify the website from time to time without notice.
    5. Any hypertext links to any information contained within the company’s website must not portray the company or its product in a bad light and will fall within the scope of this document.
    6. You may not frame this website or any of its pages.
    7. The customer agrees to not use any device, software or other instrument to interfere or attempt to interfere with the proper working of the company’s website. In addition the customer will not use any robot, spider or other automatic device or manual process to monitor, copy, distribute or modify the website or the information contained herein.
    8. Any customer who circumvents or deceives any security control built into the website (for example, age verification) does so at their own risk and the company will not be liable for any consequences of whatsoever nature.
  4. Restrictions on products
    1. Some products may have age restrictions. It is the customers responsibility to ensure that the recipient of the purchased goods and products adheres to these restrictions.
    2. Some products come with their own Terms and conditions of use and this may include medical conditions and similar conditions. The company will not be held liable for any misuse of these products, failure to adhere to any of these conditions. It is the customer’s sole responsibility.
  5. Ownership and intellectual property
    1. Any information made available on our website, including company logo’s, copyrighted material, trade marks, may not be copied or duplicated for any purpose whatsoever.
    2. The Company owns all the information on the website
    3. The Company is not responsible for product copyrights
    4. Our suppliers hold the copyright to these products – not the Company.
  6. Disclaimer and liabilities
    1. The customer uses this website at his or her own risk. The company provides the website “as is”. The company does not give any express or implied warranty or make any other promise about this website.
    2. The company will not be held liable for any product fault, delay in delivery, manufactures malfunction or copyright breach of whatsoever nature and under any circumstance. The company does not warrant that any product is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. The company does not warrant that it is free of latent defects, errors, malicious software or infringing content, or that the customer will have quiet or uninterrupted use of it.
    3. The company accepts no responsibility for content’s reliability, accuracy, completeness, and product information and delivery times made available on our website. Any customer relying on the content on our website does so at their own risk.
    4. In addition to the disclaimers contained elsewhere in this document, the company makes no warranties or representatives, expressed or implied that the information or files on the website are not infected with malware that may corrupt, infect or destroy your computer and related networks.
    5. Neither the company nor its directors, suppliers will be held liable for any loss as a result of the use of our website.
    6. The company will not be liable for any loss or damages arising from third parties unauthorized access of Customer data.
    7. The company accepts no responsibility for any errors or omissions on the website.
    8. The customer indemnifies (or promise to protect) the company against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to the customer’s use of this website and / or any linked third party websites.
    9. The company will do its best to fix any fault in this website as soon as reasonably practical after the company finds out about it. This is the limit of the company’s responsibility and liability for any fault in the website.
  7. Links to third party websites
    1. We are not responsible for any other  website.
    2. This agreement and its policies do not apply to any third parties, or suppliers either implied or referred to from our site.
    3. Notwithstanding that the company website may refer to or provide links to third party websites, the customer use of such third party websites is at the customer’s own risk.
  8. Changes to terms and conditions
    1. The latest version of these terms and conditions will always be available on the company website.
    2. The company and under its sole discretion may choose to modify the terms and conditions in this agreement, without notice.
    3. The company has endeavoured to keep this agreement as simple as possible and it is the customer’s responsibility to be well aware of the contents herein.
  9. Product Pricing
    1. All prices on our website include VAT
    2. The company under its sole discretion may choose to change these prices from time and time.
    3. Any special offers or promotional prices must be purchased during its validity period. The Company will check the date at which the payment reflected in the companies account if necessary.
    4. Product pricing may fluctuate from time to time and the company will do its best to keep customers updated on its website.
  10. Company rights
    1. Right to change prices
    2. Right to remove existing and add new products to the company website
    3. Right to change product information
    4. Right to change Terms and Conditions
  11. Customer rights
    1. Right to return any product, within the validity period, by using the Product Returns Form available on the company website.
    2. Right to request removal of their registered personal information from our customer database
    3. Right to place a warranty claim where product warranties apply
    4. Right to lay any compliant with the National Consumer Commissioner of South Africa
  12. Orders and cancellations
    1. Section 44 of the ECT Act may apply to your electronic transactions. If the customer qualifies as a consumer under the Electronic Communications and Transactions Act, the customer may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if the customer is a natural person – in other words, a human being. The customer must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.
    2. An order is placed when the customer clicks the ‘Place order’ button – the order status is automatically set to the ‘On hold’ status.
    3. Once pricing and stock are confirmed, the order status changes from ‘On hold’ to ‘Pending Payment’. In the event of any variances, the company will send notice to the customer, where the customer will decide how to proceed.
    4. Once payment has reflected correctly, the order changes from ‘Pending Payment’ to ‘Processing’.
    5. Items are being delivered during the ‘Processing’ order status.
    6. An order status becomes ‘Failed’ if payment failed or stock issues exist.
    7. An order status of ‘Cancelled’ when either the company or customer has cancelled the order.
    8. An order status is ‘Completed’ only once the order has been fulfilled and upon receipt of a ‘Proof of Delivery’ notice.
    9. Upon receipt of the “Proof of Delivery” notice from the company’s courier services, the order status will change from “Processing” to “Completed”.
    10. Customers will be able to track their order status on the company’s website.
    11. When customers add a product to their cart, this does not constitute an order or any guarantee that the item is available at the stated price. The company cannot be held liable if the product is no longer available or if the price has changed.
    12. The company reserves the right to cancel an order at any given time without any reason; in this case we shall be liable for any funds already paid in respect of that order.
    13. In order to cancel an order, the customer must contact the company immediately, either via e-mail, with their order number in the subject and message stating intentions to cancel the order to or via telephone.
    14. The customer must receive either written or verbal confirmation that the cancellation order was received by a company representative for it to take effect.
    15. Customers are able to cancel an order during any status of the order, except for ‘Completed’. Once an order is in ‘Completed’ status, the customer is required to complete the “Product Returns form” in order to return a product.
  13. Warranties
    1. Every product available on the website comes with its own warranty information.
    2. Customers are responsible to be fully aware of this warranty information before placing any orders with the company. Where possible product warranty information is available in the product description.
    3. Certain products warranties are carried by their respective manufacturers.
    4. A Customer must contact the company if unclear with any specific product warranty queries.
  14. Discounts and promotions
    1. Special offers and promotions come with validity periods that are strictly adhered to.
    2. Returning products for full refund and purchased during promotions or special offer periods, must be done within the same validity period.
    3. All competitions will have their own terms and conditions that will apply.
  15. General
    1. The terms are the entire agreement between the parties on the subject.
    2. Any term that is invalid, illegal or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.
    3. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.
    4. In the event that monies are owed to either party, both parties reserve the right to take legal action to collect such monies.
    5. All notices will be sent via e-mail and domicilium where required.
    6. The customer’s domicilium is the billing address set linked to the customers stored user information.
    7. The company’s domicilium is Unit 903, Infinity, Coral Rd, Bloubergstrand.